The Service Engineer role is an onsite position based in Gurgaon, supporting service work for machine tools across the North region. This role is suited to someone who enjoys technical problem-solving, customer visits, dealer support, and practical maintenance activities.
Responsibilities
Carry out service work for machine tools across the North region
Provide technical support to dealer service engineers and maintain regular communication with dealer engineers
Accompany dealers and customers on-site to support root cause analysis and the implementation of countermeasures
Conduct customer visits to explain company-recommended preventive maintenance points
Organise and deliver maintenance training for dealer engineers at the training centre
Prepare technical reports after customer visits and share them internally and externally
Compile and organise troubleshooting data, and support the shipment and installation of showroom machines at the training centre
Requirements
Experience in service work related to machine tools
Ability to provide technical support to dealer service engineers.
Understanding of root cause analysis, countermeasures, and preventive maintenance
Ability to conduct customer visits and explain maintenance-related points clearly
Comfortable organising and delivering maintenance training for dealer engineers
Strong communication skills for regular coordination with dealer engineers, customers, and internal teams
Ability to prepare technical reports, organise troubleshooting data, and support machine shipment and installation activities
About the company
A leading multinational company in the engineering and manufacturing industry, headquartered in Japan, with a strong focus on machine tools, technical service, and customer support. The organisation operates in a practical, service-oriented environment where product reliability, dealer coordination, and technical accuracy are central to its operations.