The Service Engineer role is responsible for installing, maintaining, and troubleshooting industrial equipment at customer sites. This field-based position involves regular travel and may require work at industrial, commercial, or remote locations to ensure reliable equipment operation, effective technical support, and high-quality service delivery.
Responsibilities
Install, test, and commission equipment at customer locations
Perform routine maintenance, inspections, and corrective repairs
Diagnose and troubleshoot mechanical, electrical, and other technical issues
Provide onsite and remote technical support to customers
Conduct product demonstrations and training sessions and provide operational guidance to users
Prepare service reports, technical documentation, and maintenance logs
Coordinate with technical and sales teams on issue escalations and product improvements
Ensure compliance with safety standards and company procedures
Maintain tools, equipment, and spare parts inventory
Build and maintain strong customer relationships through professional service delivery
Requirements
Diploma or bachelor’s degree in Mechanical Engineering or a related field
Up to 3 years of experience in equipment servicing; fresh graduates are also welcome to apply
Strong troubleshooting and analytical skills
Knowledge of equipment installation and maintenance processes
Good communication and customer service skills
Ability to travel frequently and work at customer sites
Basic computer skills, including Microsoft Office and reporting tools
Preferred qualifications:
Experience with industrial refrigeration, cold storage, or other industry-specific equipment
Understanding of relevant safety protocols and standards
Ability to work independently with minimal supervision
About the company
A global company in the industrial refrigeration and compressor technology industry with operations in India. The organisation manufactures compressors and provides maintenance services, and spare parts for industrial applications.