Analyst/Consultant- Customer Sales & ServiceAnalyst/Consultant- Customer Sales & Service

Job title: Analyst/Consultant- Customer Sales & ServiceAnalyst/Consultant- Customer Sales & Service
Location: Gurugram
Salary: ₹1,000,000 - ₹2,000,000
Reference: PR/101274
Contact details: Manisha Pant
Contact email:
Job published: October 18, 2021 17:51
Analyst/Consultant- Customer Sales & Service
Skill/Operating GroupCustomer Sales & ServiceLevelAnalyst/Consultant
LocationMumbai (preferred) / Gurugram / BengaluruTravel PercentageExpected travel could be anywhere between 0 to 100%
Principal Duties                    
and Responsibilities:
  • Work with the Capability Network and the Market Unit leadership to support business development and thought leadership
  • Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies
  • Gather business requirements, design process & solution for implementation of designed solutions
Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance , identify cost optimization opportunities through people, process or technology interventions.
  • Language Requirement
    • JLPT N3 qualified or better
    • Will be able to hold business conversations with Japanese leadership and clients
    • Will be able to generate deliverables in Japanese
  • Master of Business Administration / Post Graduate Diploma in Management
  • 2-6 years of relevant experience in managing full spectrum of sales, marketing & service programs execution, from strategy definition to technical delivery
  • Designing interventions to drive customer acquisition / customer engagement
  • Ability to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams
  • Exposure to analytical and data visualization tools
  • Identifying process improvement opportunities
  • Developing business case for designed strategies & technology solutions
  • Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems
  • Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution
  • Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques
  • Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, IBM Watson, Genesys, Amazon Connect, Microsoft Dynamics etc.
Key Competencies and Skills:
  • Ability to conduct research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights
  • Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore
  • Ability to establish and build on working relationships effectively
  • Experience in multi-disciplinary design involving channels, people, process, policy, compliance/controls and technology
  • Experience in working with middle to senior management levels within existing organization / client organizations
Additional Information:
  • Excellent oral and written communication skills
  • Strong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.
  • Highly organized, proven ability to develop efficient processes that elevate team performance and drive results
  • Proven success in navigating global matrixed environments and / or experience in client facing roles
  • Ability to work effectively in a remote, virtual, global environment
  • Ability to work in a fast paced and unstructured environment
  • Exposure to the process of developing capability