The Customer Quality Engineer role serves as the primary quality contact for customers, supporting timely issue resolution and continuous improvement throughout product development and production. The position manages complaints and warranty claims, leads root cause investigations, and coordinates corrective actions to maintain customer satisfaction and quality compliance.
Responsibilities
Act as the primary quality contact for customers, ensuring timely and effective resolution of quality issues
Manage customer complaints and warranty claims to support customer satisfaction
Lead root cause investigations using structured problem-solving methodologies, including 5 Why, Fishbone, and 8D
Prepare, review, and submit comprehensive 8D reports to customers
Coordinate and support customer visits, audits, and quality reviews
Drive the implementation of corrective and preventive actions to eliminate recurring issues
Monitor and analyse customer quality metrics, including PPM, complaints, and field performance
Support APQP, PPAP, FMEA, SPC, MSA, and Control Plan activities throughout product development and production
Ensure compliance with IATF 16949 standards and customer-specific quality requirements
Requirements
Knowledge of customer quality management, complaint handling, and warranty claim processes
Experience with root cause analysis, 8D reporting, and corrective and preventive actions
Familiarity with APQP, PPAP, FMEA, SPC, MSA, Control Plans, and IATF 16949 requirements
Strong analytical, problem-solving, communication, and customer coordination skills
About the company
A Japanese company in the automotive components manufacturing industry with operations in India. The organisation manufactures automotive parts for use across a range of vehicle applications.