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Deputy Manager - Service

Job title: Deputy Manager - Service
Location: Kolkata
Specialisation:
Salary: ₹1,000,000 - ₹0
Reference: PR/101320
Contact details: Preeti Saxena
Contact email: Preeti.Saxena@jac-recruitment.com
Job published: December 03, 2021 11:12
  
             JOB DESCRIPTION                                  
Designation :-Deputy  Manager - Service
Grade :-Deputy  Manager
Department :-Service
Reporting To :-Regional Manager (North)
Location :-Kolkata
Branch :-Delhi
Job Type: -
(On-roll / Contractual)
On roll
Job Description :-Primary Responsibilities: -
  1. To manage a team of Service engineers in the assigned region / territory
  2. Deployment of service engineers at customer sites / defined region and monitor the progress of tasks assigned
  3. Generation of service orders / PO for Parts / services rendered to customers
  4. Making Planned Maintenance schedule for Engineers for various machines at customer site
  5. Responsible for Parts Sales target for the assigned Branch / territory
  6. Daily / Weekly / Monthly reporting to Head office
  7. Follow-up with the customer for payment for the services rendered
  8. Providing guidance and support to the engineers whenever required

Secondary Responsibilities: -
  1. Work with a mindset of Customer First Approach
  2. Maintain good relation with all the Customers of his territory
  3. Responsible for Post sales activities – Service and Warranty
  4. Analyze the market, monitor , analyze sales  and market trends
Qualification :-
Essential: - B. Tech/Diploma-Mechanical/Electrical/Electronics
 
Experience :- 10-12 Years post Qualification
Competencies Required :-
  1. Must have got Techno-commercial experience
  2. Preference should be given to Service industry – MHE / Construction / Mining
  3. Must have analytical and decision making skills
  4. Must be willing to travel as extensive travelling required
  5. Must have good command over written and verbal communication
  6. Good in MS-Office
  7. Must have negotiation skills
  8. Must possess Leadership skills