Position – Service Engineer
Primary Responsibilities:-
Complaint registration after getting complaint from customer.
Visit customer site to attend the complaint call.
Provide the service visits to customer site: - Products for Spot Weld - Auto tip Dresser, Auto Tip Changer, Auto Tip Checker. Products for Products for Mig Welding – Contact Tip Reformer, Contact Tip changer, Nozzle Cleaner Products for Projection Welding – Nut manager and Bolt manager.
After giving the service visits- problem solution, suggestion of spares, obtain part numbers from portal, quotation arrangement, quotation submission to customer, follow up for PO, PO execute, coordination for parts dispatch, parts fitment & follow up for AR.
Commissioning of new equipment’s & provide trainings to customer.
For service of spare parts need to coordinate with regional & HO.