Responsibilities:
Management work
This includes, inter alia, the following activities:
Overall Management of Sales activities (from getting new inquiry to delivery of mass production parts)
KPI Management to achieve the target.
Proper management, guidance and education for subordinates
HR evaluation of subordinates as immediate supervisor and primary evaluator
Proper Management and control of various projects and the due date
Organize weekly group meeting.
Organize customer allocation.
Organize customer backup allocation.
Act as backup during absence of your staff.
Propose and implement process improvements.
Participate in managers meeting, and report Sales situation to management as well as share it with the participants and inform the company instruction to your staff.
Collaboration and Communication
This includes, inter alia, the following activities:
Report to management matters to have important or negative influence on business operations, relationship with customers, project schedule, etc. in a timely manner.
Cooperate with all sections to assure correct information on customer documents.
Cooperate with Management to assure an efficient allocation of tasks within Sales Group
Cooperate with Headquarters in Japan, other offices, and factories over the world (ex. Vietnam, China, Mexico and Poland) to secure delivery to our customer and give a proper correspondence to the requested matter.
Discussion and negotiation with outside parties about the customer issues
Commercial Customer care
This includes, inter alia, the following activities:
Sales promotion and make effort to expand our business from new and existing markets, customers.
Create and maintain good relationship with customer.
Collaboration / coordination with headquarters in Japan and other offices
Handling and management of inquiries from RFQ phase to serial production delivery
Clarify customer requirements (target price, schedule, drawing, specification etc…) and input them to internal related section for feasibility study.
Quotations based on RFQ and other customer requirement.
Contract review and agreement.
Sample arrangement.
Arrangement of necessary release document such as APQP, PPAP
Utilize project management tool such as LOP (List of Open issue)
Price negotiation of each quotation as well as annual price negotiation
Contract review of e.g. framework agreements, logistics agreements and quality agreements, but also of project assignment agreements (nomination letter) and contract negotiation with the assigned key accounts
Organization, preparation and follow-up customer visits, meetings
Collect market/customer demand information and manage Sales projection
(Monthly, Yearly and Mid-term)Collect market/competitor information and report internally (Share report)
Change management (ex. design, packaging, production location, and EOL product/parts)
Delivery management with internal sections and negotiation with customer
Customer credit management (set and review payment term, payment collection) and monitoring of customer’s credit standing including gathering financial information from customer and other sources.
General Customer care
This includes, inter alia, the following activities:
Contact window of various issues (including quality and technical issue) based on the customer requirement.
Processing of customer complaints in coordination with Quality Department at the head quarter and factories far east
Implementation and support of internal and external audits and process approvals
Technical support of the customers and specification finding in cooperation with the internal sections
Preparation of process audits at our production sites in our factories