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1. Position: Senior Manager- After Sales
2. Location: Gurgaon
3. Gender: Male
4. Qualification: Graduate
Job responsibilities
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| S.N. | Item | Item Description |
| 1 | Management and Standardization | 1) Coordination with BM / TSM / STC for service related matters time to time to achieve KPIs |
| 2) Standardize service quality level "from field service to customer" across all the branches | ||
| 2 | Technical Consultation and Support | 1) Technical guidance to Field Service Team for major trouble shooting 2) Prepare SOPs for standardize manner of working for CSEs at Customer site in Toyota Way |
| 3 | Repair jobs monitoring | 1) Monitor and support for repair activities |
| 2) Educate service engineers to diagnose and identify root cause in case of repair jobs and fix first time right | ||
| 4 | Service calls management | 1) Review of TAT and prepare counter measure and action plan for continuous improvement 2) Follow up for closure of open service issues, warranty cases on daily basis |
| 5 | Handling Key Account Customers | 1) Study the requirements of Key customers like SMG, AISATS, TKML, ITC, Reliance, Walmart, Maruti, Honda Cars, Yamaha, Sankyu, IPI, Denso, Pepsico, Coke etc. 2) Prepare action plan to provide service in good manner (Toyota Way) 3) Sales promotional visit to Key customers <once in a quarter> |
| 6 | Managing Service Mobile System | Achievement of KPI for Service Mobile System |
| 7 | Debtor - Follow up | 1) Follow up with Key customer for service and parts related AR collection |
| 8 | MIS reports | Submit monthly reports for Service Operation as per TICO / BT guidelines |
| 9 | Part Sales promotion | 1) Prepare Gap analysis report for parts sales 2) Identify the root cause of Gap in parts sales and propose countermeasure to promote parts business |
| 2. Activities for KPI Management: | ||
| 1. Promotion of Sales of all type of Service Contracts to achieve 70% service contract ratio: | ||
| 1) Super Saver Kits (Toyota & BT both) | ||
| 2) Super Saver Kits with Oil and Lubricants | ||
| 3) Filters Kits with Supervisor for self-maintenance customers | ||
| 4) Safety kits to all | ||
| 5) Service care package like 5000 hours, 10000 hours, Overhaul kits | ||
| 6) AMC without parts | ||
| 7) CMC (Comprehensive Maintenance Contract) | ||
| 8) Service package for rental fleet customers | ||
| 2. Promotion of Toyota Genuine parts and accessories (Tires, Batteries, Safety Kits, Oil and lubricants, attachments) | ||
| 3. Conversion of Non-AMC customers to Service contracts | ||
| 4. Managing all CMC contracts from HO – target profit margins (minimum GP-50%) | ||
| 5. Monitor business from Key customers for Service Contracts and Parts business. Special support and focus with regular meetings. Customers like SMG, AISATS, TKML, Schneider, Maruti, Toyota group companies, Japanese customers. |
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| 6. Ensure uptime of Rental trucks of TMHIN (LTR + STR both) as per agreements with customers | ||
| 7. Contribution of TLLP and ASEC activity to sustain certifications | ||
| 8. Achieve All India Service Revenue Targets | ||
| 9. Skill development for CSE thru conducting Skill contest. | ||
| 10. Management reporting for all service-related matters. | ||
| 11. Revenue generation for Workshop and manage workshop activities. | ||
Senior Manager- After Sales Service (Material Handling Equipment)
| 役職名: | Senior Manager- After Sales Service (Material Handling Equipment) |
| 勤務地: | グルガーオン |
| 職種: | エンジニアリング・製造 |
| 給与: | INR 3,000,000 - 3,000,000 (Annual) |
| 求人番号: | PR/107817 |
| 担当者: | Preeti Saxena |
| お問い合わせ先: | Preeti.Saxena@jac-recruitment.com |
| 求人情報掲載日: | 2023/12/18 16:29 |