Experience: Minimum 2 years
(B2B customer handling- preferred)
Location: Ahmedabad
Education Qualification: Graduate/ MBA
Requirements:
Strong interpersonal and convincing skills
Good understanding of customer needs
Ability to present company and product information effectively
Responsibilities:
Visiting, Cold calling, Tele call to all the leads/enquiry received from digital platform and direct emails.
Understand their requirement and discuss with senior for the best possible solution to their requirement/needs.
Answering customer inquiries, scheduling meetings, sales appointments and attend the meeting with seniors.
Business Travel for the meeting with the customer may require so visiting the customer location, representing the company, and briefing the product information.
Managing customer accounts, following up with customers and providing troubleshooting assistance for orders, account statuses, and other queries.
Making quotations and sending to customer as per their requirement/specification. Maintaining documentation as per internal sales process.
Email corresponding with the customer after order finalization as per company internal procedure.
Reporting to seniors on high priority orders and reviewing pending orders and customer requests to ensure customer satisfaction.
Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
Reporting any unusual activity to your supervisors / HOD.
Recording sales trends and liaising with account managers to develop sales strategies.
Rest, other similar tasks assigned by HOD.