Location: Manesar, Rajkot, Chennai
Position: Service Engineer
Key Accountabilities & Responsibilities
To attend service maintenance calls for all FANUC products viz. CNC, Robots and CNC machines [Robodrill - VMC, Robocut - Wire EDM & Roboshot - Plastic Injection Molding Machine].
Provide technical support to customers, identifying and resolving customer challenges.
Provide routine service support in respective zone accounts to execute agreed upon customer system assurance and continuous improvement plans.
Develop strong relationships with the key stakeholders in the respective zone customers.
Engage in problem solving by performing system analysis, interpreting data, and providing recommendations to ensure customer operations are performing at optimal levels.
Follow up with the customers for pending payments.(Accounts Receivables)
Assist Sales team with market information on start-ups of new applications in both existing customers and in new accounts.
There will be travel within assigned sales territory (local & overnight).