Customer Support

Functional Relationships     

• Mission is to correspond to the customer inquiry (delivery, RFQ etc.). Account Receivable collection support, stock management, shipping process handling.
• By communicating/sharing information with sales members
• Managing quantitative data (forecast checking, stock level monitoring) to with information provided by the customer and China team.
• Collaborating with several overseas factory, China Key Account Management team. Candidate is required to share information properly.

Operation detail

• ERP system (USSO/GSS) Operation – Inquiry, Maintenance and Usage – CCF; X-Ref; Article Master; Article Supplier Master; Price File / Price Zone.

Sales Order Handling – Order Entry/Input; Order Amendment/ Backlog Changes; Sales Order/Backlog Inquiries; Schedule Expedition; Order Cancellation.
Shipment Handling – Stock Allocation / Reallocation; Pick note.
Stock Handling – Stock Movement.
Quotation Handling – Murata Part No Conversion; Price Draft; Check TP/FP; Check PPT; Create Quotation.
Global Sample Request.

Key Duties & Responsibilities

• Candidate should be able to collect basic information (customer organization/role, demand info, project schedule etc.) from customers and internal organizations/persons.
• By listening to needs of customers and understanding it, to optimize the current service and operation in order to reduce error and workload.
• Candidates need to understand customer production plan/demand and correctly update it to system.
• Candidates need to recognize its internal SCM (from factory to the customer place)