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Doctor - Case Management

Job title: Doctor - Case Management
Location: Mumbai
Specialisation: Healthcare & Life Sciences
Salary: INR 2,200,000 - 2,700,000 (Annual)
Reference: PR/107992
Contact details: Subhashree Ghoshal
Contact email: Subhashree.Ghoshal@jac-recruitment.com
Job published: February 24, 2024 19:34
Responsibilities:
 
Medical Process
Intake: Discussing initial information obtained from nurse to get an idea of the case, following which a thorough intake will be performed.
Consolidation of Medical Information: Instructing the Nurse on the medical information/test results/imaging apart from reviewing the medical information and forming an accurate clinical picture, summarized into a medical report.
Consultations with Internal & External Specialists: Discussing and consulting with the internal specialists and/ or leading external specialists.
Diagnosis: Must be able to confirm or help reach a diagnosis based on the medical information, using one or more specialists' consultations. 
Treatment Plan: Based on the diagnosis and specialist consultations, the optimal available treatment options should be identified and upon need discussed with the Global Medical Director before recommendation and implementation.
Supervision: Needs to supervise the actual treatment process, providing support and addressing any of the patient's medical needs.

Patient Contact
• Must keep the patient informed of any review or diagnosis, ensuring at the same time that the patient comprehends the information that is conveyed.
• When discussing treatment, needs to present the available treatment options and properly explain the medical considerations supporting a specific recommendation as well as the ramifications of each option. The goal is to support the patient in making an informed decision regarding his treatment.
 
Internal Conduct:
  • Throughout the service work together with the Nurse, making sure that both parties are on the same page regarding their mutual cases. To further this goal, on-going contact should be kept between the doctor and the Nurse in addition to a weekly Call and Bi-Weekly Meeting to review open casesthat will be carried out.
  • Feedback should be provided to the Nurse regarding her intakes in order to improve the quality of information retrieved and optimize the process.
  • The doctor must instruct the nurse regarding specific questions or red flags that should be looked out for regarding a specific patient. In addition, the doctor should advise the nurse on FAQ that are relevant to a case in order to improvethe patient's access to required information.
  • Productively communicating the patient’s needs to the research department, such as location of specialists or hospitals so the treatment process can be carried out quickly and efficiently while always focusing on quality.
Expectations:
  • Acting in accordance with the established SLAs, quality standards and workprocedure and guidelines. Performing tasks assigned by other members of the casemanagement team in a timely manner. 
  • Taking a proactive, patient-centric approach towards management of cases, always thinking of the next step in the medical process.
  • Being available and accessible to patients at all times. Serving as the foremost pointof medical information and expertise for the patient. 
  • Leading the medical team through the process and championing the patient’s best interests. 
  • Cultivating a productive rapport with other members of the team and with specialists with whom the team consults.
  • Compliance with the Medical Information Security protocols. 
  • Keeping up to date on the latest medical guidelines and publications pertaining to patients’ conditions.
Requirement:
• GP /  General Practitioner, Internal Medicine Specialist or Pediatrician 
• High medical proficiency
• High English proficiency
• Excellent case management skills
• Strong decision-making skills
• Proactive approach
• Common sense
• Authority & Leadership
• Accountability & Integrity
• Availability & Accessibility
• Good interpersonal relation