Key Responsibilities:
Dealer Handling:
Build and maintain strong relationships with dealers and channel partners.
Monitor dealer performance and provide support to achieve sales targets.
Resolve dealer issues promptly and professionally.
Conduct regular dealer visits and feedback sessions.
Technical Product Knowledge:
Develop a deep understanding of the company’s products and services.
Provide technical training and support to dealers and internal teams.
Assist in product demonstrations and troubleshooting.
Stay updated with industry trends and product innovations.
Customer & Staff Handling:
Ensure excellent customer service standards across all touchpoints.
Handle escalations and ensure timely resolution of customer concerns.
Train and mentor staff to improve product knowledge and customer interaction.
Foster a collaborative and motivated team environment.