Roles and responsibilities:-
Manage the technical interface with the Kaneka customer base and align action with relevant disciplines (incl. sales, manufacturing, research, demand chain).
Thoroughly understand the technical needs of our customers and provide service in such a way that they will continue to successfully use Kaneka MS products.
Build relationships at all relevant levels of the customer and Kaneka organization to facilitate short and long term customer technical support.
Provide customer with existing or new products (internal trails, analyses, sampling, etc.)
Together with customers, determine and implement corrective actions to maintain and/or re-establish product performance.
Organize, investigate, and document and resolve customer technical complaints in a timely manner.
Initiate, modify, manage, and monitor the implementation of new products and product rationalization in relevant segment, manage changes in portfolio and product specifications towards customers.
Propose new products in agreement with General Manager, in order to satisfy market and customer needs.
Collect, analyze, and identify opportunities/trends. Cover and benchmark competitor activities, perform technology scouting (new applications) in relevant segments.
Keep technical agreement document between customers and Kaneka.