Job Description – Engineer/ Sr. Engineer, Service
Key Accountabilities & Responsibilities: -
• To attend service maintenance calls for all FANUC products viz. CNC, Robots and CNC
machines [Robodrill - VMC, Robocut - Wire EDM & Roboshot - Plastic Injection
Molding Machine].
• Provide technical support to customers, identifying and resolving customer
challenges.
• Provide routine service support in respective zone accounts to execute agreed upon
customer system assurance and continuous improvement plans.
• Develop strong relationships with the key stakeholders in the respective zone
customers.
• Engage in problem solving by performing system analysis, interpreting data and
providing recommendations to ensure customer operations are performing at
optimal levels.
• Follow up with the customers for pending payments. (Accounts Receivables)
• Assist Sales team with market information on start-ups of new applications in both
existing customers and in new accounts.
• There will be travel within assigned sales territory (local & overnight)