Territory Service Manager- Hyderabad

Designation: Territory Service Manager
Grade: Deputy Manager / Associate Manager <depends on fitment>
Department: Service
Reporting To: Branch Manager
Location: Hyderabad
Branch: Hyderabad

Job Type:
(On-roll / Contractual) On roll

Job Description :

Primary Responsibilities:-

1. To manage a team  of Service engineers in the assigned region / territory

2. Deployment of service engineers at customer sites / defined region and monitor the progress of tasks assigned

3. Generation of service orders / PO for Parts / services rendered to customers

4. Making Planned Maintenance schedule for Engineers for various machines at customer site

5. Responsible for Parts Sales target for the assigned Branch / territory

6. Daily / Weekly / Monthly reporting to Head office

7. Follow-up with the customer for payment for the services rendered

8. Providing guidance and support to the engineers whenever required

Secondary Responsibilities:-

1. Work with a mindset of Customer First Approach

2. Maintain good relation with all the Customers of his territory

3. Responsible for Post sales activities – Service and Warranty

4. Analyze the market, monitor , analyze sales  and market trends

Qualification :

Essential:- B. Tech/Diploma-Mechanical/Electrical/Electronics

Experience :

13-16 Years post Qualification

Competencies

Required:

• Must have got Techno-commercial experience

Preference

• Should be given to Service industry – MHE / Construction / Mining

• Must have analytical and decision making skills

• Must be willing to travel as extensive travelling required

• Must have good command over written and verbal communication

• Good in MS-Office

• Must have negotiation skills

• Must possess Leadership skills