Assistant Manager- Dispatch

Introduction:

We are seeking a dynamic and experienced professional to join our Supply Chain Management team as an Assistant Manager – Dispatch Section. This newly created role is critical to supporting our growing sales operations and ensuring seamless dispatch documentation and coordination. The ideal candidate will bring deep expertise in dispatch processes within the automobile industry and demonstrate strong leadership and analytical skills to drive operational excellence.

Qualifications:

• Essential: Graduate
• Desirable: Not specified

Experience Requirements:

• Years of Experience: 7–10 years
• Industry Preference: Automobile Industry
• Special Experience/Knowledge:
  • Hands-on experience with customer portals and invoicing for:
    • Suzuki (MSIL/SMG)
    • Honda (HMI)
    • Kia
    • Force Motors (FML)

Reason for Requirement:

• Currently, only one resource is handling dispatch documentation.
• Existing manpower is insufficient to meet management expectations.
• Increased workload due to rising sales volume.

Key Responsibilities:

• Prepare customer-wise invoices (MSIL/SMG/HMI/KIA/FML).
• Coordinate with logistics partners and customers for supply-related matters.
• Conduct Why-Why Analysis for process improvement.
• Register customer complaints and prepare action plans.
• Supervise team, assess workload, and manage manpower.
• Implement FIFO, control WIP and rejection rates.
• Coordinate daily tasks with internal departments (QA, Production, Sales & Marketing, Engineering).
• Monitor stock against demand and verify system vs. physical inventory.
• Maintain and update customer dashboards.