We are looking for Support Desk cum Field Engineer who can manage below: -
- Need to attend calls/Mails and means of communication for creating tickets.
- Level 1 support (Network/System) on tickets through remote or onsite if required.
- Coordination with vendors/L2 engineers for ticket resolution.
- Maintaining cloud portal (like CSP, G Suite).
- Documentation.
- Maintaining call records on Manage Engine.
- Minimum 2-4 years working experience in working on Network and Server/PC support tickets.
- Good communication skills in English.
- L1 level knowledge of routing/switching & basic Firewall configuration & working.
- Basic knowledge of Wi-Fi configuration and working.
- Vendor management knowledge.
- Certificates like CCNA, Microsoft certifications
- AD roles, Backup server & File server basic understanding.
- PC troubleshooting for recovery, windows issues & hardware related issues (coordination with OEM).
- Initial PC setup knowledge.
- L1 level knowledge of CCTV, Access control and other OA equipment’s.
Ability to work under pressure to meet deadlines.