＜DUTIES AND RESPONSIBILITIES＞
E-Commerce Performance & Growth Optimization
Monitor and analyse daily, weekly, and monthly KPIs including traffic, conversion rate, AOV, and UPT
Analyse product- and category-level performance (sales, conversion, sell-through) to derive actionable insights
Drive conversion rate and revenue growth through data-driven merchandising, content optimization, and on-site search improvements
Manage and leverage first-party customer data to enhance customer understanding and retention
Content & Site Merchandising Operations
Create and manage product master data including copy, translations, images, and web-specific attributes
Operate site merchandising and content execution based on marketing and monthly launch calendars
Optimize content placements, site navigation, and on-site search to improve user experience and conversion
Plan and execute e-commerce marketing promotions and seasonal changeovers
Key Account Management
Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery
Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store
Manage relationships with third-party vendors and marketplace platforms
Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes
＜REQUIRED SKILLS & EXPERIENCE＞
Minimum 5 years’ experience in retail E Commerce preferably from premium to luxury brands
Strong understanding of digital marketing strategies and online sales channels
Experience with web-based content management systems
Experience with eCommerce platforms and web analytics tools
Ability to work independently on assigned tasks as well as accept direction on given assignment
Must be flexible and have the ability to effectively prioritize multiple tasks in a fast-paced environment
Proficient computer skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint)