Position: Executive: Customer Support
Job Responsibilities:
Respond to inquiries from Japanese who use the cabs from time to time.
There is Japanese manager on the customer support team, and she is leading this team.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Analyze and report service malfunctions to Japanese Manager
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams.
Only applicable for N3, N4 candidate, those willing to work nights in shifts.