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Territory Service Manager

役職名: Territory Service Manager
勤務地: グルガーオン
職種: 建築・建設
給与: INR 1,000,000 - 1,500,000 (Annual)
求人番号: PR/107399
求人情報掲載日: 2023/07/03 13:33

Position: Territory Service Manager

Title: Deputy/Associate Manager – Service (Based on Fitment)

Department: Service

Reporting To: Branch Manager

Location: Delhi

Branch: Delhi

Job Type: On-roll

Job Description:

Primary Responsibilities: -

  • To manage a team of Service engineers in the assigned region / territory

  • Deployment of service engineers at customer sites / defined region and monitor the progress of tasks assigned

  • Generation of service orders / PO for Parts / services rendered to customers

  • Making Planned Maintenance schedule for Engineers for various machines at customer site

  • Responsible for Parts Sales target for the assigned Branch / territory

  • Daily / Weekly / Monthly reporting to Head office

  • Follow-up with the customer for payment for the services rendered

  • Providing guidance and support to the engineers whenever required


Secondary Responsibilities:-

  • Work with a mindset of Customer First Approach

  • Maintain good relation with all the Customers of his territory

  • Responsible for Post sales activities – Service and Warranty

  • Analyze the market, monitor, analyze sales and market trends.

Qualification:

Essential: - B. Tech/Diploma

Desirable: - M.B.A.

Experience:

  • 12-15 Years post Qualification

  • C     Competencies Required:

  • Must have got Techno-commercial experience.

  • Preference should be given to Service industry – MHE / Construction / Mining

  • Must have analytical and decision making skills

  • Must be willing to travel as extensive travelling required

  • Must have good command over written and verbal communication

  • Good in MS-Office

  • Must have negotiation skills

  • Must possess Leadership skills